چه چیزی یک هتل را شایسته‌ی همکاری می‌کند

We turn down most properties that approach us, and the reasons are rarely about the building. Marble is easy to buy. What we look for is harder.

First, whether the front desk can hold a room without asking three people. A partnership only works if a member calling at nine at night reaches someone who can act.

Second, whether the hotel is honest about its weak seasons. A property that pretends to be full in August will not release the allocation that makes the card worth carrying in February.

Third — and this is the one that ends most conversations — whether the general manager still walks the floor. Every hotel our members rate highly has someone senior who notices an unhappy guest before the guest has to complain.